How do I sign in to a Samsung account without the old phone?
Answer
On the Samsung sign-in screen, choose Having trouble signing in or another verification method such as email. If SMS to the old phone is the only option left, use Samsung’s official account recovery to change the phone number after identity checks.
Before you start: stop right away if…
- Paid unlock services that ask for your Samsung password are commonly scams.
Follow these steps
Use Having trouble signing in
On the official Samsung account sign-in page or phone prompt, enter your email or phone ID, then select Having trouble signing in when the code is sent to the old device.
You should see: Samsung offers alternate verification choices.
Verify with email or another enrolled method
Choose email, backup codes, or any other method you still control, then complete the prompts to finish sign-in.
You should see: You sign in without needing the old phone’s SMS code.
Update the phone number immediately
After access is restored, open Samsung account security settings and replace the old phone number with your new one.
You should see: Future codes go to the current phone.
Start official recovery if no alternate method works
If every option still requires the missing phone, follow Samsung’s official account recovery or find my account identity verification flow and wait for their review.
You should see: Samsung restores access or explains what proof is still required.
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Extra tips
What to look for: Having trouble signing in on the Samsung account page, alternate email verification, and any option to verify with a different method.
Before you change anything: Try this only on Samsung’s official account website or the new Samsung phone’s built-in account screens. Have access to the account’s recovery email if one was set. Do not install third-party Samsung unlock tools. Never share verification codes with callers.