How do I cancel Guardio and request a refund after an accidental signup?
Answer
Cancel Guardio from the official account or billing email first so renewals stop, then request a refund through Guardio support and, if needed, dispute the charges with your bank or card issuer. If the purchase was through Apple or Google, also cancel and request a refund in that store's subscription tools.
Before you start: stop right away if…
- Stop if a popup asks you to pay another fee or install unknown software to unlock a refund.
Follow these steps
Open the official signup path from your receipt
In your email, open the Guardio purchase or welcome message and use only the official account or billing link. Avoid ads, popups, or texts that arrived separately.
You should see: You reach a Guardio sign-in or account page that matches the receipt domain.
Cancel the Guardio plan
Sign in, open Billing, Subscription, or Account settings, cancel the Individual (or matching) plan, and save a screenshot of the cancellation confirmation.
You should see: The account shows cancelled or ends on a listed date with no renewal.
Request a refund from Guardio
Use Guardio's official support or billing contact from the receipt and ask for a refund of the accidental charges, listing both amounts and the dates on your statement.
You should see: You receive a ticket or email confirming the refund request was received.
Cancel store billing if Apple or Google charged you
If the charges appear as Apple or Google Play purchases, cancel the subscription in that store's Subscriptions screen and submit a refund request through the store's official problem-report tool.
You should see: The store subscription shows cancelled and a refund request is submitted if available.
Dispute with your bank if needed
If you cannot cancel or get a refund promptly, contact your bank or card issuer, report the Guardio charges as unauthorized or accidental recurring billing, and ask them to block further charges.
You should see: The issuer opens a dispute and can stop additional merchant drafts.
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Extra tips
What to look for: A Guardio receipt or Individual plan email, the merchant name on the bank statement, and whether Apple, Google, or a card processor billed the charges.
Before you change anything: Find the receipt emails or bank statement lines for both amounts. Cancel only on the official Guardio site or the App Store / Google Play subscription screen that billed you. Do not send bank login details to anyone who contacts you about the refund. Never share passwords or one-time codes with unexpected callers.