How do I fix An error occurred while fetching pharmacies on a telehealth form?
Answer
Pharmacy fields on telehealth sites usually require picking a suggestion from the dropdown rather than free-typing a full address. Enter only the pharmacy name first, wait for results, then select one from the list.
Before you start: stop right away if…
- Only complete pharmacy selection on the official telehealth website used for your visit.
- Refreshing may require re-entering some form fields—note answers before reload if the site does not autosave.
Follow these steps
Enter only the pharmacy name first
In the first pharmacy box, type a short chain or pharmacy name such as CVS or Walgreens. Do not paste a full street address into that box.
You should see: A dropdown list of matching pharmacies begins to load.
Wait and select a suggestion
Pause until the dropdown results appear, then click or tap one exact suggestion instead of pressing Enter on free text.
You should see: The selected pharmacy fills the field without the fetching error.
Add city or ZIP only if a second box exists
If there is a second box for city, state, or ZIP, enter that location detail, wait for updated suggestions, and select the correct store again.
You should see: The form accepts the pharmacy and lets you continue.
Refresh and retry on a stable connection
If suggestions never load, refresh the page, confirm Wi-Fi or cell data is working, and repeat the name-then-select steps. Try another browser if the error persists.
You should see: Pharmacy lookup works, or a clearer site outage message remains.
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Extra tips
What to look for: An error occurred while fetching pharmacies, or the favorite pharmacy field rejecting every typed answer
Before you change anything: Keep the telehealth tab open so you do not lose other completed form answers. Have the preferred pharmacy name and city or ZIP ready. Try from the same browser session used for the doctor visit if possible. Do not enter payment details on any unexpected pharmacy popup that is not part of the official site.