How do I fix a Caption Call phone that will not power on or stay on?
Answer
Most Caption Call power failures come from a loose cable, a bad wall outlet, or a power strip that is not delivering steady power. Unplug the phone, wait about 10 seconds, then plug the original adapter straight into a known-good wall outlet and watch for a normal boot.
Before you start: stop right away if…
- Do not use a damaged cable or a mismatched charger that gets hot, sparks, or smells of burning.
Follow these steps
Unplug the phone completely
Unplug the Caption Call power adapter from the wall and from the phone if the cord separates. Leave everything disconnected so the phone is fully off.
You should see: The screen and any status lights go dark.
Inspect the adapter and plug
Check the adapter cable, wall plug, and phone-end connector for fraying, a bent tip, or a loose fit. Do not force a damaged connector into the phone.
You should see: You can see whether the cable looks intact and seats firmly.
Wait, then use a direct wall outlet
Wait about 10 seconds, then plug the original adapter into a different wall outlet if possible, not a power strip or surge protector. Plug the other end firmly into the phone.
You should see: The phone shows a power-on or startup screen, or at least a clear light or error you can read.
Watch the first startup carefully
Leave the phone plugged in and watch for a normal menu screen, caption display, or connection status. Do not unplug again unless nothing happens after a few minutes.
You should see: The phone either boots normally or shows a steady failure state you can describe to Caption Call support.
Retry with another known-good outlet
If there is still no power, move the same original adapter to another working wall outlet in the home and plug the phone in again.
You should see: Power returns on the second outlet, or both outlets fail the same way and point to the phone or adapter.
Contact Caption Call if power never returns
If the original adapter and a direct wall outlet still produce no lights or screen, contact Caption Call support with your phone model and what happened during the power checks.
You should see: You have enough detail for support to advise on a replacement adapter, base, or service visit.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Whether the screen lights at all when plugged in, any power or status lights on the base, and whether the adapter tip feels loose, bent, or warm.
Before you change anything: Use only the original Caption Call power adapter if you still have it. Note whether the phone ever shows a logo, menu, or captions screen after plugging in. Do not pay unexpected fees or delete account data from a popup that appears during troubleshooting. Never share account passwords or verification codes with unexpected callers.