How do I get a new phone to power on during setup?
Answer
Charge the phone with a known-good wall charger for at least 15 to 30 minutes, then hold the power button to turn it on. If the screen stays black, try a longer power-button hold and a different cable or adapter before seeking hardware service.
Before you start: stop right away if…
- Do not puncture or open the phone battery.
- Avoid random charging apps or files from unknown links.
Follow these steps
Charge with a wall charger
Plug the phone into a known-good wall charger and leave it connected for 15 to 30 minutes.
You should see: A charging indicator appears, or the phone becomes warm enough or responsive enough to start.
Hold the power button longer
While charging, press and hold the power button for a full 20 to 30 seconds, then release and wait for a logo.
You should see: The phone shows a startup logo or the initial setup screen.
Try another cable or adapter
If nothing appears, swap to a different cable and wall adapter and charge again before retrying power.
You should see: Charging begins, or you confirm the original accessory may be faulty.
Seek warranty support if it stays dead
If the phone never shows a logo after charging and accessory swaps, contact the phone maker or seller through official warranty support.
You should see: You get a replacement, repair, or next diagnostic step.
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Extra tips
What to look for: Any charging icon, vibration, logo on power-up, and whether the phone was ever powered on after unboxing
Before you change anything: Use a wall outlet charger rather than only a computer USB port. Remove thick cases that may block the power button. Keep the original box and receipt if warranty service is needed. Do not open the phone yourself.