How do I get a refund for e-book purchases I didn't mean to make?
Answer
This usually happens when a series is set to auto-deliver future volumes, or when a tap on a series page accidentally ordered more than one title. Most digital bookstores allow refunds for accidental purchases within a short window after the charge.
Before you start: stop right away if…
- Refund windows are often time-limited, so request a refund as soon as the extra charge is noticed.
Follow these steps
Review your order history
Open your account's order or purchase history and find every charge related to the series in question, noting the titles and dates.
You should see: You have a clear list of which books were charged and when.
Check for an auto-deliver or pre-order setting
Look at the series or account settings page for an option like 'auto-deliver episodes' or 'pre-order future volumes' and turn it off if it is on.
You should see: The setting shows as off, and no further volumes will be delivered automatically.
Request a refund for the unwanted titles
Use the official 'Report a problem' or refund option next to each unwanted order in your purchase history, and select a reason such as accidental purchase.
You should see: You receive an on-screen or email confirmation that the refund request was submitted.
Delete the unwanted titles from your device
If any of the unwanted books were already downloaded, remove them from your library and device to avoid confusion later.
You should see: The unwanted titles no longer appear on the device's home screen.
Follow up if the refund doesn't appear
If the refund isn't reflected within the timeframe stated on the confirmation, contact official customer support through the app or website for an update.
You should see: Support confirms the refund status or provides a new timeline.
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Extra tips
What to look for: Multiple charges or downloads for the same book series appearing close together in your order history.
Before you change anything: Check your order or purchase history for the exact dates and titles charged. Confirm whether the extra books have already been downloaded to a device. Confirm you are on the official bookstore website or app before requesting a refund. Never share your account password with anyone.